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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Liz wen guíelez

September 10, 2025

5  out of  5
rating by Liz wen guíelez
"Switch from Allstate my mom recommended Statefarm Spoke with Arabela and she gave outstanding customer service better than my previous agent she answer all my questions and explained the coverages not only that she was friendly and courteous. She is Outstanding Insurance Agent I recommend her"
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Jason Plainview

September 6, 2025

1  out of  5
rating by Jason Plainview
"⭐☆☆☆☆ “Like a good neighbor, we really don’t care.” – State Farm (through Eli Leal’s office) My experience here has been the opposite of what many of the positive reviews suggest. I paid upfront for one year of coverage, but months later my policy was suddenly restructured without clear explanation. After that, I began receiving monthly bills as if I had agreed to a second year — something I never signed up for. I’ve sent multiple emails demanding cancelation, but I’ve received no real response. Eli is quick to reply publicly to reviews like this, yet silent when it comes to actually fixing issues for his customers. That contrast says a lot. On top of that, I was even hit with an “audit” and legal involvement after trying to leave. For business owners especially, this should be a serious caution. What stands out to me is how my experience — and the frustrations I’ve since learned others have had — do not match the positive picture painted here on Google. That difference alone should make you think twice."
We responded:
"Thank you for taking the time to continually share your feedback. I sincerely apologize for the confusion and any inconvenience you experienced with your policy. But the reason the premium could not be honored was because you failed to provide the documentation needed to receive the quoted premium. You say we have a history of bait and switch tactics, but you don't provide any examples. If this is to be true, we not have not heard anything. In fact, you indicated you were referred to our agency by family members. We have successfully provided good neighbor service for over 40 years. And with the industry, company and community awards we've obtained, that would not have been possible if we did the tactics, you claim we do. We are here to continue to be an asset to the industry and community for years to come. We wish you the best in your endeavors. Thank you again for your understanding, and we hope to have the chance to serve you better in the future."
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Grant Allen

September 2, 2025

5  out of  5
rating by Grant Allen
"Arabela, Malerie Jackson,and Eloy are outstanding! They are fast, detailed, and great to work with - everything you want in an insurance provider. They were by far the best insurance quote I received for the same coverage. I would highly recommend them to anyone!"
We responded:
"Arabela strives to go the extra mile to provide you with the insurance you need at a value you deserve and great customer service, Grant! Thank you for the wonderful review recommending our services to others! It is a great compliment to our team. We are honored to have earned your trust and we look forward to assisting you with your any of your insurance questions or needs!"
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Imelda Chavez

August 29, 2025

5  out of  5
rating by Imelda Chavez
"I had the pleasure to speak with Aravela from state farm today ,about my options on my car insurance and ,she was able to give me a great quote . Thank you.."
We responded:
"Making you happy is my mission. Looks like Arabela worked her magic and scored you an awesome insurance deal! Thanks for sharing. "
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Marcia Currie

August 27, 2025

5  out of  5
rating by Marcia Currie
"Malorie is great!!!!"
We responded:
"Thank you for your support! Her professionalism and positive attitude make a significant difference. "
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Isabella Galvan

August 27, 2025

5  out of  5
rating by Isabella Galvan
"Muy buen servicio todo muy rápido y buen precio gracias a la srita Arabela por sus atenciones y amabilidad"
We responded:
"Muchas gracias por tus amables palabras. También le haremos llegar tus felicitaciones a la Srta. Arabela por su atención y amabilidad. "
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Hector Gallardo

August 13, 2025

5  out of  5
rating by Hector Gallardo
"Great service arabela piña"
We responded:
"Thank you for taking the time to post this review Hector. It’s always rewarding to know that our efforts are appreciated! "
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hello kkk

August 11, 2025

5  out of  5
rating by hello kkk
"had my dad call in and he spoke with Evelyn. She was wonderful helped my dad understand wonderful customer service would definitely refer more people☺️"
We responded:
"Providing excellent customer service is very important to me & my staff, and I really appreciate you referring more people. I’m so glad Evelyn was able to help your dad! Eloy Leal- Your Fort Worth Neighbor & Agent"
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D D

August 11, 2025

5  out of  5
rating by D D
"Great Malerie Jackson"
We responded:
"I’m proud to have Malerie on our team here in DFW, and it’s wonderful to hear that she provided you with exceptional service."
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D D

August 11, 2025

5  out of  5
rating by D D
"Great Malerie Jackson"
We responded:
"I’m proud to have Malerie on our team here in DFW, and it’s wonderful to hear that she provided you with exceptional service."
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Sherlyn Campos

August 11, 2025

5  out of  5
rating by Sherlyn Campos
"Evelyn was an amazing secretary!"
We responded:
"Thank you for trusting us to keep you insured and secure. I’ll be sure to pass along your compliments, she’s truly a valued part of our team! Best regards, Eloy Leal "
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Charles Lowrey

August 5, 2025

5  out of  5
rating by Charles Lowrey
"Marlerie Jackson helped reset drive safe and save with ease and accuracy,she was extremely good help.I've been with Eloy and company for many years and have no plans to change provider.Thank y'all for your help and keep up the good work!"
We responded:
"I truly appreciate your trust and loyalty. I'm glad to hear that Arabela provided you and your brother with such excellent service. Our team is dedicated to ensuring that all you and your family's questions are answered and that you feel fully supported throughout the process. ----- Updated: Thank you for recognizing Malerie Jackson’s excellent work! I appreciate your continued trust in us and my company, it’s wonderful to hear she provided you with such efficient assistance."
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norberto castañeda gomez

August 1, 2025

5  out of  5
rating by norberto castañeda gomez
"Excelente servicio de Arab elia pina"
We responded:
"Gracias, Norberto... ¡Nos pone muy contentos saber que Arabela te brindó un excelente servicio!"
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Kwitonda Samuel

July 29, 2025

5  out of  5
rating by Kwitonda Samuel
"Arabela Pina Valdez Social staff,provides Quality customer care,very swift Proud of her service that she lenders."
We responded:
"I am incredibly proud to have Arabela as part of our team, and it’s wonderful to hear that her quality customer care and swift service made a positive impact on you. "
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Breezy 8440

July 29, 2025

5  out of  5
rating by Breezy 8440
"I wanna give Evelyn Rangel a 5 star because she helped me so much and is a great worker with a bright future."
We responded:
"I’m thrilled to hear that Evelyn Rangel was able to help you so much. Thanks for your kind words and support."
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michael gomez

July 29, 2025

5  out of  5
rating by michael gomez
"evelyn was nice and sweet she was helpful and patient during our phone call elevated my experience at state farm"
We responded:
"She always strives to provide helpful and positive service, and I’m happy to know she elevated your experience with State Farm. "
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Ena Flores

July 24, 2025

5  out of  5
rating by Ena Flores
"La sra malerie"
We responded:
"Me alegra saber que la Sra. Malerie te han brindado una atención excelente. Muchas gracias por tu comentario tan positivo. Agradecemos mucho y estaremos siempre disponibles para ayudarte."
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Leonardo Perez

July 24, 2025

5  out of  5
rating by Leonardo Perez
"Esta es la mejor aseguranza. Siempre me atienden bien. Arabela es muy amable al igual que todo el personal. Se lo recomiendo mucho."
We responded:
"Me alegra saber que Arabela y todo nuestro equipo en Eloy Leal - State Farm te han brindado un excelente servicio. Nos esforzamos por atender a cada cliente con amabilidad y profesionalismo. Agradecemos mucho tu recomendación."
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Rishi Sarkar

July 19, 2025

5  out of  5
rating by Rishi Sarkar
"I had the absolute pleasure of working with Malerie Jackson for my insurance needs, and I couldn’t be more impressed with her service. From the very beginning, Malerie was professional, knowledgeable, and incredibly patient. She took the time to understand my situation and explain all of my options in a way that made sense — no jargon, no pressure, just honest and helpful guidance."
We responded:
"She truly goes above and beyond to provide honest, clear, and patient guidance to every client. Thank you so much for your kind words! It’s wonderful to hear that she made the process easy and stress-free for you. "
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Emanuel Sanni

July 19, 2025

5  out of  5
rating by Emanuel Sanni
"Working with Malerie Jackson at Eloy Leal - State Farm Insurance has been one of the best customer service experiences I’ve ever had. From the very beginning, Malerie was friendly, knowledgeable, and incredibly responsive. She took the time to explain all of my options in detail and made sure I fully understood my coverage. Her patience and professionalism stood out every step of the way. What impressed me most was her genuine commitment to finding the best policy for my needs not just the quickest solution. Whether it was auto, home, or life insurance, she tailored everything to fit my situation perfectly. She made the process feel easy and stress-free, which is rare when it comes to insurance. It’s clear that Malerie truly cares about her clients and takes pride in delivering top-tier service. If you’re looking for a reliable and trustworthy insurance agent, I highly recommend reaching out to Malerie Jackson at Eloy Leal - State Farm. You’ll be in excellent hands."
We responded:
"I’m incredibly happy to have Malerie Jackson as part of our team here at Eloy Leal - State Farm. We’re grateful for your trust and recommendation. Thank you so much for your wonderful review!"
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Angel Rangel

July 16, 2025

5  out of  5
rating by Angel Rangel
"Evelyn helped me over the phone paying my bill great service helped me very quickly!"
We responded:
" I’m glad Evelyn from my Watauga office bilingual team was able to assist you quickly and provide great service. Thank you for your feedback!"
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Nelly Joy

July 15, 2025

5  out of  5
rating by Nelly Joy
"Malerie Jackson was an AMAZING help with getting me insurance and working with my price range. I highly recommend this specific property and this specific employee for help with any insurance you need she is AWESOME! I will be recommending everyone I know to her!"
We responded:
"Thank you so much for your fantastic review! I'm thrilled to hear that Malerie Jackson provided you with exceptional assistance. Your recommendation means a lot to us and to Malerie."
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Nora Isabel

July 15, 2025

5  out of  5
rating by Nora Isabel
"I was impressed with the professionalism and customer service; I recommend them to anyone looking to get their insurance needs covered. Front desk rep, Evelyn is friendly and efficient, thank you."
We responded:
" I'm glad to hear that Evelyn and my team provided you with professional and friendly service. We truly appreciate your recommendation!"
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Mervedie Kangola

July 15, 2025

5  out of  5
rating by Mervedie Kangola
"Very friendly environment, everyone is extremely welcoming. Especially the young lady at the front Evelyn, she made sure I was took care of of the whole time. I’m still amazed by the customer service"
We responded:
"Thank you for reviewing my State Farm office! I'll be sure to pass along your compliments to her. I'm thrilled to hear that Evelyn provided you with exceptional service and made sure you were well taken care of throughout your visit."
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Brylie Hernandez

July 14, 2025

5  out of  5
rating by Brylie Hernandez
"Evelyn is a great secretary she helped me over the phone and helped me pay my bill very quickly and efficiently."
We responded:
"We’re happy to hear she made the billing process easy for you! I'm so glad Evelyn was able to assist you promptly and efficiently."