State Farm® Insurance Agent Eloy Leal
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Camila Vargas
November 25, 2025
"I called in for some assistance and Evelyn was so helpful the entire time. She was super patient, answered all my questions, and made everything way easier than I expected. Her customer service was honestly 10/10 friendly, clear, and genuinely caring. You can tell she really enjoys helping people. 💛"
"I'm delighted to hear that Evelyn was as patient, clear, and genuinely caring as you described. It's exactly the kind of customer service we strive for! "
Yasmin Flores
November 24, 2025
"I spoke with Evelyn over the phone and had a great experience. She’s quick and detailed, and answered all of my questions! I am very pleased with the customer service."
"I'm glad to hear that our office was quick, detailed, and able to answer all of your questions. Providing excellent customer service is our top priority, and it’s great to know we delivered just that. We appreciate your feedback"
Daisy Cordova
November 23, 2025
"From the moment I walked in, a wonderful lady named Evelyn greeted and helped me! She was incredibly friendly, professional, and well spoken. I genuinely enjoyed my experience here, and I will definitely be coming back. Highly recommending this place to others!!!"
"Her friendly, professional, and well-spoken approach truly reflects the high standards we aim for. I appreciate your recommendation."
Ismael Duran
November 23, 2025
"Good service from the young lady in the front desk was patient with all my questions and answers all of them"
"Thank you for taking the time to share your thoughts... Providing attentive and helpful service is very important to us in central Watauga, and we appreciate you recognizing her efforts."
Elian Gomez
November 23, 2025
"Good service from Evelyn on Friday highly recommend this place"
"I'm proud of her dedication to providing excellent service. Thank you for your kind words! "
veronica
November 23, 2025
"I spoke with evelyn over the phone, she attended me quickly and efficiently, and answered all of my questions. Very great prices!"
"I’m happy to hear that Evelyn was prompt in transferring you to one of our agents! It’s great to know you’re satisfied with State Farm prices as well. Thank you for sharing your experience!"
Greg Schultz
November 19, 2025
"Kimberly was extremely helpful and patient and answered every question that I had with professionalism."
"Kimberly truly has a talent for combining patience with professionalism. Thank you, your feedback means a lot to me and will definitely brighten her day!"
ibraheem olorunoje
November 10, 2025
"Eloy office is the best insurance in town Maria Gomez is the best helps with all my insurance needs"
"I’m thankful for your feedback. Maria is truly awesome—her bilingual skills and attentive service make a big difference for our diverse Central Watauga community."
Jason Plainview
November 7, 2025
"⭐️ 1 star — Overpriced and Dishonest Practices “Like a good neighbor, we really don’t care.” – State Farm (through Eli Leal’s office) I want to correct something from the owner’s reply to my previous review: The claim that I “failed to provide documentation” is completely false. Every document they asked for was provided. At no point was I ever told anything was missing. That excuse simply isn’t based in truth. I was quoted one price, then the premium was changed later without a clear explanation. When I reached out for answers, the communication stopped. Yet this office responds immediately to defend themselves publicly — just not when a customer needs help solving the issue. That contrast speaks for itself. Because of this experience, we have removed all of our policies from this agency — home, auto, business insurance, and we will no longer use State Farm for loans either. We’d rather work with a company that values honesty, accountability, and customer trust instead of rewriting the story after the fact. If you’re considering this agency, pay very close attention to your quotes, follow-up communication, and any changes that appear later. My experience did not match the positive picture shown here."
"Thank you for taking the time to continually share your feedback. I sincerely apologize for the confusion and any inconvenience you experienced with your policy. But the reason the premium could not be honored was because you failed to provide the documentation needed to receive the quoted premium. You say we have a history of bait and switch tactics, but you don't provide any examples. If this is to be true, we not have not heard anything. In fact, you indicated you were referred to our agency by family members. We have successfully provided good neighbor service for over 40 years. And with the industry, company and community awards we've obtained, that would not have been possible if we did the tactics, you claim we do. We are here to continue to be an asset to the industry and community for years to come. We wish you the best in your endeavors. Thank you again for your understanding, and we hope to have the chance to serve you better in the future."
Jose Suarez
November 6, 2025
"Maria Gómez siempre me ayuda con todo me seguro tengo 20 años y recomponiendo a todos este seguro"
"Nos alegra saber que siempre te hemos podido ayudar y que confías en nuestro seguro desde hace tanto tiempo. María es una profesional! Gracias."
Giselle Saenz
October 12, 2025
"Excellent customer service from Evelyn, she helped me over the phone and answered all my questions. Made me feel welcome. Paid my bill super quickly and efficiently!"
"I'm delighted to hear that Evelyn provided you with excellent customer service and made the process smooth and efficient. Your satisfaction is important to us at my office. "
judith schoen
October 12, 2025
"Very welcoming environment. I was greeted by the front desk representative a nice girl named Evelyn, she assisted me and answered all of my questions. She was very knowledgeable and friendly! No complaints from me! I will be recommending to others."
"I'm pleased to hear that Evelyn provided you with knowledgeable and courteous assistance, contributing to a welcoming experience. Your recommendation is greatly appreciated!"
Anthony
October 9, 2025
"I don’t usually trust most auto insurance companies however thus far State Farm has been a great service to have with far rate all around and my agent marlerie is a wonderful help making sure everything gets sorted out"
"I'm glad to hear that State Farm has earned your trust and that Malerie has been a valuable resource in assisting you. Providing reliable service and support is my priority,"
Jose Zamora
October 6, 2025
"Switch from allstate Maria took her time explain coverages and prices in person best insurance agency recomend for all"
"I appreciate the time you took; I'm glad Maria was able to take the time to clearly explain the coverage options and pricing, making your transition seamless. "
Jayden
October 5, 2025
"I made a payment over the phone and The receptionist, Evelyn, helped me very fast and efficiently. Took 2 minutes tops. Very great customer service, definitely recommend investing and looking into this Insurance company!"
"Thank you for the shout-out! Evelyn knows how to knock out payment hassles in under two minutes. Pay like The Flash — faster than you can say ‘done’."
Rosita
October 4, 2025
"Affordable Quotes, they answered all my questions. Great staff, front desk rep Evelyn did a good job at making me feel welcome."
"Evelyn and my team strive to provide a welcoming and professional experience, and I'm glad this was reflected during your visit. I am truly grateful for the opportunity to support our local community and to serve wonderful customers like you."
Denisse
October 4, 2025
"Great customer service from Evelyn I worked with her over the phone and she helped me with all my questions!"
"Thank you for taking the time to share your thoughts. Your satisfaction is important to us, and I appreciate your recognition of her professionalism."
Abraham Martinez
October 2, 2025
"Excellent service from Evelyn she made me feel welcome and she was extremely patient with me"
"Thank you for your feedback, your kind words mean a lot to us."
Damian Perez
October 2, 2025
"Excellent service from Evelyn she made the place so welcoming and was patient with me"
"I'm elated to hear that Evelyn at our front office made you feel so welcome and was patient throughout your visit. "
jose a martinez
September 30, 2025
"Best insurance Maria Gomez explain the policy i was getting went over all coverages!!! Everyone needs to come get insurance here!!"
"I'm happy to hear that Maria Gomez provided clear explanations and thorough coverage details. She cares about helping our clients, and I appreciate your kind words. I'll be sure to tell her. "
Orlando Galvan
September 26, 2025
"This agency was recommended to me and I had the pleasure of meeting the agent Arabela. She got me very good insurance for my cars and she is always available to answer any questions I have. Congratulations for having high quality agents, both humanly and in service."
"I take great pride in having dedicated agents who deliver both professional service and genuine care. I'm delighted to hear that Arabela was able to assist you with excellent insurance options!"
Marina Acuna
September 26, 2025
"Malerie made easy to and was able to provide me with insurance for my vehicles . I’m very pleased with her professionalism ."
"Thank you for taking the time to share your thoughts. Your satisfaction means a lot to me, and I truly appreciate your recognition of her professionalism. I'm glad to hear that Malerie made the process easy!"
Liz wen guíelez
September 10, 2025
"Switch from Allstate my mom recommended Statefarm Spoke with Arabela and she gave outstanding customer service better than my previous agent she answer all my questions and explained the coverages not only that she was friendly and courteous. She is Outstanding Insurance Agent I recommend her"
"It's wonderful to know she made your experience friendly and stress-free. I'm grateful to have Arabela on our team and appreciate you choosing State Farm here in watauga."
Grant Allen
September 2, 2025
"Arabela, Malerie Jackson,and Eloy are outstanding! They are fast, detailed, and great to work with - everything you want in an insurance provider. They were by far the best insurance quote I received for the same coverage. I would highly recommend them to anyone!"
"Arabela strives to go the extra mile to provide you with the insurance you need at a value you deserve and great customer service, Grant! Thank you for the wonderful review recommending our services to others! It is a great compliment to our team. We are honored to have earned your trust and we look forward to assisting you with your any of your insurance questions or needs!"
Imelda Chavez
August 29, 2025
"I had the pleasure to speak with Aravela from state farm today ,about my options on my car insurance and ,she was able to give me a great quote . Thank you.."
"Making you happy is my mission. Looks like Arabela worked her magic and scored you an awesome insurance deal! Thanks for sharing. "